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FAQs

🏸 Coaching & Programs

1. Who are the coaching programs for?

We welcome players of all ages and levels — from complete beginners to advanced competitors. Our Junior Fundamentals sessions (ages 7–16) teach the basics such as grip, footwork, movement, and technique through fun and structured drills. Our Adult Group Sessions cater to first-timers, social players, and experienced competitors looking to refine their game.

If you’re already playing club badminton and want to improve your technique, consistency, or match strategy, our programs will help you get there. Whether you want to perform better in competition or simply enjoy the game more, we tailor the training to suit your goals.

2. What kinds of sessions do you run?

  • Junior Group Sessions (7–16 yrs) – 2-hour group training focusing on technical foundations, movement, and match play.
  • Junior Performance Group Sessions (8–12 yrs & 13–17 yrs) – Designed for players who’ve developed strong fundamentals and are ready to train at a higher level. Players must complete a skills and fitness assessment to join. Sessions focus on improving technique, tactical awareness, footwork, shot accuracy, and match strategy.
  • Adult Group Sessions (18+) – 2-hour structured sessions with a mix of drills, games, fitness, and match play for players of all levels.
  • Private & Small-Group Coaching – 1-hour or longer sessions for individuals or small groups who want personalised attention and faster improvement.
  • Online Coaching & Membership – Access to training videos, footwork drills, game analysis, and remote coaching feedback from anywhere.

3. What can my child expect in a Junior Group Session?

Our Junior Group Sessions are carefully structured to build a strong foundation in all key areas — technique, movement, coordination, and game understanding — in a fun and supportive environment.

We follow a 10-week progressive training plan designed to help players develop step by step. Each week focuses on a specific stroke or tactical skill, ensuring gradual improvement.

Our typical 10-week rotation includes:
1️⃣–3️⃣ Overhead Clears – Three full weeks focused on this challenging shot to build strength, timing, and control.
4️⃣ Forehand Lift – Learning to lift with accuracy and height under pressure.
5️⃣ Backhand Lift – Strengthening the non-dominant side for better control.
6️⃣ Forehand Serve – Developing consistent, accurate long and short serves.
7️⃣ Backhand Serve – Perfecting short serves used in doubles and singles play.
8️⃣ Net Play (Forehand & Backhand) – Improving touch, control, and anticipation at the front court.
9️⃣ Defence – Building reaction speed, positioning, and reading attacking shots.
🔟 Game Strategy – Applying tactics and shot placement to real match play.

All sessions include dynamic warm-ups, footwork drills, multi-shuttle feeding, and game-based learning — designed to make training both fun and effective. Players who show consistency and dedication are often invited to progress to our Performance Squad.

4. What can I expect in an Adult Group Session?

Our Adult Group Sessions cater to players of all levels — from beginners mastering fundamentals to advanced players improving precision and game awareness. Every session is structured, engaging, and focused on steady improvement in a friendly and inclusive environment.

We operate on a monthly training focus — each month targets a different skill theme so you can master each area through repetition and feedback.

Example Monthly Themes:

  • Attacking Play: Smashes, net kills, and follow-up positioning.
  • Defensive Play: Blocks, drives, and lifts.
  • Tactical Control: Shot placement, transitions, and doubles movement.

Each week builds upon the previous one, helping you consolidate skills and make visible progress. Training themes are announced in our WhatsApp group so players can follow their development through the season.

Each session includes a warm-up, footwork routine, technical drills, multi-shuttle feeding, and match-based strategy training, blending fitness and skill-building for real on-court results.

5. Do you offer a Performance Pathway for players?

Yes — The Badminton Hub provides dedicated Performance Pathway programs for both juniors and adults looking to compete at higher levels.

Junior Performance Pathway (Ages 8–12 & 13–17)

Our junior pathway supports players who are committed to improving their skills and competing in local, state, and national-level tournaments. We run separate groups for younger (8–12 yrs) and older (13–17 yrs) players to match ability and maturity levels.

Sessions include advanced drills, fitness, tactical development, and match-play scenarios. We maintain small coach-to-player ratios for personalised feedback and high-intensity, game-based learning.

Entry into this program requires:

  • Clearing full court consistently
  • Forehand serving to full court
  • Controlled full-court lifts
  • Consistent rally ability
  • Passing a short speed and coordination test

Performance players must also attend a minimum of two sessions per week and compete in Badminton Victoria tournaments.

Adult Performance Pathway (Intermediate & Competitive Players)

These sessions are ideal for adults who regularly compete in leagues, tournaments, or veteran events. Focus areas include precision shot-making, tactical awareness, and conditioning for match endurance.

Both pathways provide structure, challenge, and long-term development for players seeking to perform at their best.

6. How do I know which class is right for me (or my child)?

We guide every player based on age, ability, and goals. Most juniors start in our Fundamentals program before progressing to the Performance Squad once they can meet the skill criteria listed above. Adult players can join Fundamentals or Intermediate sessions depending on experience and competition goals. If unsure, our Head Coach can assess your ability and recommend the best program.

7. What is the player-to-coach ratio?

We maintain small group sizes to ensure focused learning:

  • Adults: Up to 6 players per court, or 8 across 2 courts.
  • Juniors: 6–8 players per court with a dedicated coach. Players are grouped by age and skill level to maximise learning while keeping sessions fun and engaging. This structure ensures balanced attention and the strong community feel The Badminton Hub is known for.

8. What qualifications do your coaches have?

All coaches at The Badminton Hub are Badminton World Federation (BWF) certified and hold valid Working with Children Checks.

Our senior coaches have a minimum BWF Level 1 accreditation and bring over 20 years of combined coaching experience across junior, adult, and high-performance programs.

Many have competed at advanced levels and continue to refine their skills through ongoing education. Our team prides itself on delivering structured, professional, and inspiring coaching.

9. What level of commitment is required?

While players can attend casually, consistent training leads to the best results. We recommend at least one session per week for steady improvement, and two or more for faster progress.

Performance players train 3–4 times weekly to develop advanced technique, fitness, and tactical consistency. Entry to the Performance Squad requires strong commitment and discipline.

10. Do you offer 1-hour group coaching sessions?

No — all group sessions run for 2 hours. One-hour sessions don’t allow enough time to cover full technical, tactical, and fitness components. Our 2-hour format includes agility and skill based warm-ups, footwork, multi-shuttle feeding, gameplay, and technical drills that build real progress in coordination, agility, speed, endurance, and game understanding.

💰 Bookings, Fees & Credits

11. How much do group sessions cost?

Our casual rate is $45 for 2 hours, including court hire and coaching.

Discount packages:

  • Foundation Pass: $160 for 4 sessions ($40 each).
  • Friends & Family Pass: $300 for 8 sessions ($37.50 each), shareable among family members.
  • Weekly Junior Pass: $100 per week for up to 4 sessions ($25 each).

Private and online coaching are priced separately.

12. What’s the cancellation / make-up policy?

We understand that plans can change, but to keep things fair for everyone and maintain court bookings, we operate a 24-hour cancellation policy for all scheduled sessions.
Below are the specific guidelines for Junior and Adult programs:

🧒 Junior Group Sessions

  • Cancel 24+ hours in advance: You’ll automatically receive a credit voucher valid for 60 days.
  • Same-day cancellations (up to 3 hours before): You may still receive a make-up session within 7 days, subject to availability. For example, if you cancel on Wednesday, your make-up class must be used by the following Tuesday.
  • If your spot is filled from the waitlist or WhatsApp group, you’ll still receive a credit voucher.
  • No-shows or late cancellations (less than 3 hours): No refund or credit applies.
  • ⚠️ Credits or make-ups cannot be extended beyond the 7-day period.

This policy exists because our coaches and court bookings are secured in advance — please respect this to keep sessions viable for all players.

🧑‍🦱 Adult Group Sessions

  • Cancel 24+ hours in advance: You’ll receive a credit voucher to use for another session.
  • Cancel within 24 hours: No refund or credit applies unless you find a replacement via the WhatsApp group or the spot is taken from the waitlist.
  • We may occasionally grant a one-time exception for emergencies, but these can’t be offered regularly to maintain fairness and session quality.

For full details, see our Terms & Conditions page, as policies may differ slightly for private coaching and trials.

13. Do you offer a free trial for group coaching sessions?

We don’t offer free trials, but new players receive a discounted first session. It’s a great opportunity to meet the coaches, try the program, and join our WhatsApp community for updates and schedules. A quick 15-minute consultation with our Head Coach is also available for guidance or you can email coach@thebadmintonhub.com

14. Is there a yearly membership and what does it include?

Yes — as a Badminton Victoria-affiliated club, membership is required after attending two sessions.

Cost: $60/year (1 player) or $110/year (2 players). Family options available.
Includes:

  • Player insurance (training and competition)
  • Eligibility for state & national tournaments
  • 15% off Volant gear with code THEBADMINTONHUB15
  • Discounts on private coaching and clinics

Join here: https://www.revolutionise.com.au/badmintonhub/registration/

15. How do I book a group coaching session and pay?

Booking is simple:

  1. Download the GymCatch App → https://gymcatch.app.link/download
  2. Search The Badminton Hub (Australia).
  3. Select your preferred class and complete the booking.

Contact us before your first session to receive your trial discount and be added to our WhatsApp community group for updates, announcements, and schedule changes.

👟 Equipment & Preparation

16. What do I need to bring and what should I wear?

Bring your racquet (available for hire for $5), non-marking shoes, water bottle, towel, and comfortable sportswear. Arrive 5–10 minutes early for warm-up. If you have injuries or special requirements, let your coach know beforehand.

17. What about equipment and shuttlecocks?

Shuttles and court hire are included in all session fees. Our coaches can recommend racquets, strings, and shoes suited to your level and budget.

18. Where are sessions held?

All group sessions are held at ACM Sports:

  • 📍 16 Wallace Avenue, Point Cook
  • 📍 14 Saintly Drive, Truganina

Private lessons are available across several Melbourne locations near the city and in Melbourne’s western suburbs, and online coaching can be accessed from anywhere.

🧒 Parents & Juniors

19. Do you have age or skill restrictions?

Our programs are open to all ages and skill levels. Juniors typically start from 7 years old, though younger children may join if they have strong hand-eye coordination and can focus for 2 hours. Adults are welcome at all experience levels.

20. What happens if a session is cancelled by The Badminton Hub?

In rare cases (e.g., venue issues, coach illness, extreme weather), we’ll notify you as soon as possible and offer a make-up session, alternate time, or credit.

💬 Communication & Community

21. How will I know about schedule changes or new sessions?

All updates are communicated through our WhatsApp groups and GymCatch notifications.

22. How do I join the WhatsApp community group?

Once you’ve attended your first session, we’ll add you to the appropriate group (Adults, Juniors, or Performance) so you never miss updates or news.

23. How can I get in touch?

Email: coach@thebadmintonhub.com
Phone: 0437 072 138
We’re happy to answer questions, recommend programs, or help with bookings.

🧠 Training Philosophy & Events

24. What is your coaching philosophy / environment like?

We provide a friendly, inclusive, and structured environment. Our focus is on technique, movement, game sense, and long-term development rather than just hitting harder. Players are encouraged to learn at their own pace while being challenged appropriately.We provide a friendly, inclusive, and structured environment. Our focus is on technique, movement, game sense, and long-term development rather than just hitting harder. Players are encouraged to learn at their own pace while being challenged appropriately.

25. Do you run tournaments, clinics, or special events?

We host several special programs and events each year:

  • 🎯 Performance Clinics – Advanced skill and tactical workshops.
  • 🏸 School Holiday Programs – Intensive, fun training blocks for juniors.
  • 🤝 Friendly Interclub Competitions – For Performance players only.
  • 🧠 Specialist Coaching Sessions – Featuring guest coaches and elite trainers.
  • 🎉 Seasonal Events & Workshops – Skill-based clinics and community events.Stay updated through our Events & Clinics page or via WhatsApp announcements.

Stay updated through our Events & Clinics page or via WhatsApp announcements.

26. What is The Badminton Hub’s difference?

We combine structured, professional coaching with a strong sense of community. Our small class sizes, passionate coaches, and clear development pathways ensure every player feels supported, challenged, and valued on their badminton journey.

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Privacy Policy

The Badminton Hub

Privacy and cookies policy www.thebadmintonhub.com

1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) Information about your computer and about your visits to and use of this website
(including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths). This information is held solely to optimise the performance of the website foryour use.
(b) Information that you provide to us when registering with our website and completing your profile on our website (including your name, email address, login password and profile pictures). This information is held for the functional operation of the website.
(c) Information that you provide to us for the purpose of subscribing to our email notifications and/or blogs and newsletters (including your name and email address).
(d) Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing,frequency and pattern of service use). This information is held to optimise the performance of the website and guide the development of new features.
(e) Information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number and email address; we do not however store payment card details). This information is held for the recording, processing, fulfilment and tracking of your order.
(f) Information that you provide us relating to your athletic performance, fitness, health and recording of your training sessions. This information is held for the effective operation of the website and provide coaching advice to improve your swimming ability.
(g) Information that you post to our website for publication on the internet.
(h) Information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication).

2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
3. Using personal information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you;
(c) send you goods purchased through our website;
(d) supply to you services purchased through our website;
(e) send statements, invoices and payment reminders to you, and collect payments from you;
(f) send you non-marketing commercial communications;
(g) send you email notifications that you have specifically requested;
(h) send you our email newsletter/blog, if you have requested it (you can inform us at any time if you no longer require the newsletter/blog);
(i) send you marketing communications relating to The Badminton Hub products and services by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(j) provide third parties with anonymous statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(k) deal with enquiries and complaints made by or about you relating to our website;
(l) keep our website secure and prevent fraud; and
(m) verify compliance with the terms and conditions governing the use of our website.

3.3 We will not, without your express consent, supply your personal information to any third party.

3.4 All our website financial transactions
are handled through our payment services providers, Stripe and Paypal. Stripe’s privacy policy is available at:
https://stripe.com/au/privacy
Paypal’s privacy policy is available at:
https://www.paypal.com/au/webapps/mpp/ua/privacy-full

We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing
personal information
4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to a third party you have given us express to share with. For instance another on-line coaching platform or coaching provider.
(e) to the purchaser (or prospective purchaser) of any business or asset that we are
(or are contemplating) selling; and
(f) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.3 Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers
5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate provided they offer the same data protection as the European Union.
5.2 You expressly agree to the transfers of personal information described in this Section 5.

6. Retaining personal information
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
6.4 In the event of unsubscribing from the website, user account data, training records and fitness data is retained in case the user wishes to re subscribe and regain access to it.

7. Security of personal information
7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure (password-and firewall-protected) servers.
7.3 All the pages of our website are protected by TLS encryption technology.
7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8. Amendments
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

9. Your rights
9.1 When we receive any information instruction or request contained in section 9 we will:
a) review the reasonableness of the request;
b) we will require the supply of appropriate evidence of your identity, the nature of which will be assessed on an individual basis;
c) respond within one calendar month.
9.2 You may instruct us to:
a) provide you with any personal information we hold about you;
b) correct any inaccurate personal data we hold about you;
c) erase all personal information we hold about you;
d) restrict our usage of personal information we hold about you;
e) make your personal information portable in a machine readable format;
9.3 Erasure of user data (9.2c) and in some cases restriction of usage (9.2d) may require us to remove products and services we offer to you.
9.4 We may withhold personal information that you request to the extent permitted by law.

10. Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

12. About cookies
12.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
12.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

13. Our cookies
13.1 We use both session and persistent cookies on our website.
13.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below.
(a) _gid, __utma, __utmb, __utmc, __utmv, __utmz, _ga, _gat,_gat_cqcTracker, _gat_blogger
These cookies collect information about how visitors use our website, such as the number of visitors and pages visited. We collate and retain information for reporting and monitoring purposes, in order to improve our website.
See
https://developers.google.com/analytics/resources/concepts/gaConceptsCookies#HowGAUsesCookies for more information about how Google
Analytics uses cookies.
See
http://www.google.com/intl/en/policies/privacy/ to review the Google privacy policy.
To opt out of being tracked by Google Analytics across all websites visit
http://tools.google.com/dlpage/gaoptout
(b) CoachesPopupHidden
This cookie determines whether the visitor has seen the information popup about their local Swim Smooth coach
(c) _vjs_id
This cookie is created upon the first visit to the website and stores the following values: number of visits/sessions so far, timestamp of t he visitor’s first visit, and referring URL for the first visit.
(d) _vjs_ses
This cookie is used to establish and continue a user session with the website. It stores the following information: entry page where the visitor first landed in the current sessi on, timestamp when the session started, and referring URL for the session.
(e) __atuvc
This cookie is use by the AddThis social sharing widget to share content with a range of networking and sharing platforms. It stores an updated page share count.
(f) sec
ure_customer_sig, _landing_page, _orig_referrer, cart, cart_ts, cart_sig, _y, _shopify_y, _s, _shopify_s, _shopify_fs, __kla_id, _shopify_sa_t, _shopify_sa_p, smart-payment-buttons-experiment-mpo-clarity

14. Analytics cookies
14.1 We use Google Analytics
to analyse the use of our website.
14.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
14.3 The analytics cookies used by our website have the following names: _utma, _utmb, _utmc and _utmz.
14.4 The information generated relating to our website is used to create reports
about the use of our website.
14.5 Our analytics service provider’s privacy policy is available at:
http://www.google.com/policies/privacy/.

15. Blocking cookies
15.1 Most
browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 33) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 38), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
15.2 Blocking all cookies will have a negative impact upon the usability of many websites.
15.3 If you block cookies, you will not be able to use all the features on our website.

16. Deleting cookies
16.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en”>http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 33), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 38), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
16.2 Deleting cookies will have a negative impact on the usability of many websites.

17.Data protection registration
17.1 We are not currently registered with a data protection agency.

18. Our details
18.1 This website is owned and operated by The Badminton Hub
18.2 We are registered in Australia and our registered office is at 11H, 12 Marine Parade, St Kilda, VIC 3182
18.3 Our principal place of business is at 11H, 12 Marine Parade, St Kilda, VIC 3182
18.4 You can contact us by writing to the business address given above, by using our web site contact form, by email to contact @thebadmintonhub.com or by telephone on +61410548949